If your travel plans suddenly alter, Lufthansa allows you to cancel your flight up to 24 hours before your journey.  If you're property a fully refundable ticket, no counterfoil charges will apply. If you're property a non-refundable ticket, Iberia Airlines cancellation policy volition not permit cancellations.

Withal, in some situations, fifty-fifty not-refundable tickets qualify for a full refund. The conditions nether which they do are listed below.

  • Cancellations inside 24 hours of booking for flights parting later 7 days or more than qualify for a total refund and apply to all types of fares.
  • Flights cancelled by Lufthansa authorize for a total refund.
  • Flight delays qualify for a full refund if the flying is delayed by:
    • More than 2 hours if triggered past an irregularity more than 1 24-hour interval before divergence.
    • More than 5 hours if triggered by an irregularity on the twenty-four hours of departure.
  • Refundable tickets qualify for a refund.
  • Flights or trips impacted past COVID-19 qualify for a full refund.
  • Boarding denials on confirmed reservations qualify for a full refund.
  • Flight cancellations due to special circumstances that prevent a passenger from catching a flight may authorize for a total refund—such as the expiry or serious illness—subject to documentary testify and Lufthansa agreeing to information technology.

The Lufthansa counterfoil policy states that in all other scenarios, y'all volition exist charged a cancellation fee, subject to the fare atmospheric condition on your ticket.

Lufthansa 24-Hour Cancellation Policy

Lufthansa's 24-hr cancellation policy allows you to cancel your flight and get a total refund if:

  • Y'all cancel within 24 hours of purchasing, and
  • Your flight's departure appointment is at least vii days after

Lufthansa's 24-60 minutes cancellation policy applies to all types of tickets—including non-refundable fares.  Remember, to authorize for a refund, yous must encounter both the conditions stated above, i.e., cancel your flight inside ane day (24 hours) of booking and your departure date must be at to the lowest degree vii days ahead. If you don't meet both these conditions, y'all will non qualify for a total refund.

Lufthansa Cancellation Policy Due to COVID

  • Under the Lufthansa cancellation policy in response to coronavirus, if your flight was cancelled due to COVID-19, you are entitled to a total refund. If you haven't applied for a refund yet, you tin apply via this link.
  • If your ticket is fully unused, yous will exist refunded the total amount. If you take used a part of your ticket, y'all will exist refunded the unused portion of your ticket.
  • If your itinerary doesn't comprise whatsoever cancelled flights and you want to cancel information technology, the refund will depend on your fare atmospheric condition.
  • If you made a new flying booking upwards to July 31, 2021, y'all are immune to brand changes to your booking without being charged a change fee, unless your flight originates from Japan to Europe. Aside from irresolute the engagement, y'all can change your difference and destination airports as well.

Lufthansa Counterfoil Policy Due to Death or Serious Affliction

Under the Lufthansa cancellation policy, if y'all are unable to catch a flight because you all of a sudden fall ill or a close relative dies, y'all are allowed to modify your travel appointment until you are in a position to travel again. However, a counterfoil may not be permitted.

Lufthansa Cancellation Policy—Other Conditions

According to the Lufthansa counterfoil policy:

  • Lufthansa cancellations can be fabricated by telephone, online, or physically at a ticket office.
  • Lufthansa cancellations can be fabricated online through the website fifty-fifty if you've purchased your ticket from a travel agency or a website.
  • You must abolish your flying within the prescribed timeline to be eligible for a refund.
  • If Lufthansa cancelled your flight and you lot want a refund, you lot must submit an online refund request for your refund to be processed. Still, if you accept purchased your ticket from a third party, you must contact them directly for a refund.

Lufthansa Cancellation Fee for Not-Refundable Tickets

Lufthansa cancellation charges for non-refundable tickets will depend on when you abolish your ticket—within 24 hours of booking or after.

Cancellations within 24 hours of ticket booking Cancellations after 24 hours of ticket booking
You will non be charged a cancellation fee if you lot abolish a non-refundable ticket less than 24 hours after purchasing it and your flight departs afterwards seven days or more. If you lot cancel a not-refundable ticket after the risk-gratis window (above), about of your fare will be forfeited—except government taxes.

Lufthansa Cancellation Fee for 'Secure your fare' Options

If you reserve a flight with the 'Secure you fare' choice and accept no action inside 48 hours, you will exist charged counterfoil fee of USD 39.

Lufthansa Cancellation Fee for Laurels Tickets

If you lot cancel an award ticket, y'all will be charged a counterfoil fee of ~USD 60.

How to Cancel Lufthansa Flying Booking

You can cancel your Lufthansa flying booking by phone, online, through a ticket role or travel agent.

You can cancel your Lufthansa flight booking online upward to 1 day before departure as explained below:

  1. Go to Lufthansa.com
  2. Click on the My Bookings tab
    (lower office of your screen)
  3. Enter the following data:
    1. Your first name
    2. Your last name
    3. Your booking lawmaking
  4. Click on the Discover Bookings button
    (all refundable bookings volition announced in your booking summary)
  5. Select the booking y'all want to abolish and click on the Cancellation button
  6. Confirm your cancellation

Y'all can also cancel your Lufthansa flight(s) from the mobile app.

Afterwards y'all cancel your Lufthansa flight booking:

  • Lufthansa will send you lot a confirmation mail service
  • Your flying will be cancelled
  • The refundable amount will be automatically credited to your credit menu or banking company account (i.e., the business relationship that you used to purchase your ticket)

Note

  • If the online refund is no longer possible, call a Lufthansa Service Center in your area and ask for a refund.
  • If Lufthansa canceled your flying, you volition must fill out the ​Refund Grade to get a refund.
  • If you purchased your ticket from a travel agency, contact them directly for a refund.

Lufthansa Refund Policy

The Lufthansa refund policy entitles you to a total refund if:

  • Y'all abolish your flight inside 24 hours of booking and your flight'south divergence is at least 7 days abroad.
  • Lufthansa cancels your flying.
  • Lufthansa delays your flight past more 2 hours due to an irregularity at least 1 mean solar day before difference, or by more five hours due to an irregularity on the day of your travel.
  • You take a refundable ticket and y'all abolish earlier departure.
  • Lufthansa cancelled your flight due to COVID-xix.
  • You had a confirmed booking just were denied boarding.
  • You could not catch your flying due to a sudden illness, or the death of a close family member and can testify it.

Lufthansa Refund Policy—Other Conditions


What else should I know about Lufthansa flight cancellations and refund?

Other important things you should know about Lufthansa's refund policy are as follows:

  • Per Lufthansa's refund policy, eligible tickets will be refunded within vii days if purchased by credit menu and inside 20 days if purchased by greenbacks or cheque. However, due to a heavy backlog, the refunds might accept longer.
  • If your flight was cancelled by Lufthansa and you want a refund, y'all must fill out a refund grade for the refund to exist processed.
  • All refunds will be fabricated to the original class of payment, i.east., payments made by credit card volition be returned to the credit card account, so on.
  • A completely unused tickets that qualifies for a total refund will exist fully refunded along with taxes and fees.
  • If yous have used a part of your ticket's itinerary, the unused portion of the ticket's value will be refunded, along with taxes and fees.
  • If yous have requested for a refund past telephone, email, or online, practice not resubmit your request or it will filibuster your refund.

Lufthansa Flying Modify Policy


Tin can I modify my Lufthansa flight?

Per Lufthansa'southward new flight change policy (due to COVID-19), all flight tickets can be changed and rebooked complimentary of accuse. This includes curt-, medium-, and long-booty flights and applies to existing bookings, new bookings, and cancelled flights.

Lufthansa's flight change policy allows you to rebook your flight ticket equally follows:

  1. If i or more than of your flights were cancelled, yous accept the following 2 options:
  1. You can rebook your flying ticket one time gratuitous of charge
    1. You must book your new flight to the same destination.
    2. You must volume within the same travel grade.
    3. You must rebook within the ticket's validity period (usually one yr from its date of issue).
    4. To rebook, contact a Lufthansa Service Center or your travel agency.
  2. If your flight ticket was issued on or before Baronial 31, 2020
    1. Y'all can rebook your flying ticket once.
    2. You must rebook latest by May 31, 2021.
      (accept your ticket number ready).
    3. Your new travel appointment must be on or before December 31, 2021.
    4. You tin can change your difference engagement, travel class, or destination.
      (Note. A domestic ticket cannot exist changed to international and an international ticket cannot be changed to domestic)
    5. If the new fare is costlier, you must pay upwards the difference.
    6. To rebook, contact a Lufthansa ​Service Middle or your travel agency.
  1. If your flight is not cancelled but you want to rebook, you take the following 2 options:
  2. If your flight ticket was issued after August 31, 2020
    Flexible fare conditions volition apply, i.e.:
    1. You lot can alter your travel engagement free of charge.
    2. Yous can as well modify your travel form or destination.
      (Annotation. A domestic ticket cannot be changed to international and an international ticket cannot be changed to domestic)
    3. You must change your travel engagement before the original travel date.
    4. No change fee volition utilise.
    5. If the new fare is costlier, you lot must pay up the difference.
    6. You tin rebook online via '​My Bookings' or through your travel agent.
  1. If your flying ticket was issued on or earlier August 31, 2020:
    1. You must change your departure appointment, travel class, or destination once.
      (Note. A domestic ticket cannot exist changed to international and an international ticket cannot be changed to domestic)
    2. You must rebook before the original travel date or May 31, 2021, whichever is earlier. If you lot're not sure when you want to travel, you can postpone your travel appointment without committing to a future appointment—but you must travel latest by Dec 31, 2021.
    3. If the new fare is costlier, you must pay up the difference.
    4. You lot can rebook online via 'My Bookings' or through your travel agent.

How to Alter Your Lufthansa Flight

Lufthansa allows y'all to modify your flight booking online, by telephone, through the mobile app, or past visiting a ticket role. Depending on your fare weather condition, you tin can make changes to your flight'south departure engagement, destination, and travel form.

To change your Lufthansa's flight booking online:

  1. Go to Lufthansa.com
  2. Select My Bookings
  3. Enter your first proper name, terminal name, and booking code
  4. Click on the Discover Bookings button
    (all refundable bookings will appear in your booking summary)
  5. Select the booking you lot want to modify
  6. Change your flight by following the prompts

You tin also change your Lufthansa flight(southward) from the mobile app. If you encounter whatever issues or aren't certain what to practice next, contact Customer Service for help.

You tin can also change your Lufthansa flight(s) via the mobile app. If you encounter any problems or desire to rebook, phone call +1-866-399-0587.

Other Means to Change Your Lufthansa Flight Booking

Yous can also change your Lufthansa flying:

  • By telephone: +one-866-399-0587
  • With the mobile app
  • Through a ticket office

Lufthansa Booking/Cancellation Numbers

Beneath are a few important booking and counterfoil phone numbers at Lufthansa.

  • Lufthansa Booking/Cancellation USA +1-866-399-0587 (toll-free, open 24/7)
  • Lufthansa Booking/Cancellation Canada +i-866-399-0587 (toll-free, open 24/7)
  • Lufthansa Booking/Cancellation Germany +49 (0) 69 86 799 799
  • Lufthansa Booking/Cancellation U.K. +44 371 945 9747
  • Lufthansa Booking/Cancellation Australia +61 1300 655 727
  • Lufthansa Booking/Counterfoil Bharat 1800 102 5838
  • Lufthansa Booking/Cancellation Southward Africa 0861 842538
  • Lufthansa Booking/Cancellation Jamaica +1 800 – 581 64 00
  • Lufthansa Booking/Cancellation Singapore +65 6 2455 600
  • Lufthansa Booking/Cancellation UAE +971 600595556
  • Miles & More Service Heart, USA +1-800-581-6400 (8:00am to ten:30pm, all days)
  • Twitter @Lufthansa_USA
  • General Customer Service (U.S.) +1 800-645-3880

Frequently Asked Questions on Lufthansa Cancellation Policy, Refund Policy, Flight Change Policy

The Lufthansa 24-60 minutes cancellation policy allows yous to abolish your flight without penalty if you book your ticket at least vii days before your flight'southward scheduled departure and cancel it within 24 hours. This applies to all types of tickets, including non-refundable fares.

Per Lufthansa'south new flight change policy due to the COVID-19 pandemic, all flight tickets tin can exist inverse and rebooked free of charge. This includes short-, medium-, and long-haul flights and applies to existing bookings, new bookings, and cancelled flights.

After the situation returns to normal, Lufthansa'southward change fee will depend on your route, fare type, and fare conditions.

Lufthansa's change fee has been eliminated for all curt-, medium-, and long-haul flights due to the COVID-19 pandemic. This applies to all types of tickets, including non-refundable ones. This ways you lot can modify your flight and travel after, depending on when you purchased your ticket.

Per Lufthansa'due south change fee waiver, all new bookings made upwards to May 31, 2021, can be inverse without a change fee. This includes travel date, departure city, and destination urban center. However, this does non apply to tickets originating in Nihon for flights to Europe.

Lufthansa's new flight change policy allows passengers to change their flights gratuitous of charge, regardless of what blazon of fare they're holding. The flight change policy applies to all types fares and flights, including brusk-, medium-, and long-haul flights.

Later on normalcy returns, Lufthansa's change fee will depend on your route, fare type, and fare conditions.

If your new (rebooked) Lufthansa flight is more expensive than your original flying, y'all will have to pay the fare divergence when you rebook.

Yes, y'all tin cancel your Lufthansa flying booking up to 24 hours before your flight. Notwithstanding, the refunded amount and cancelation charges volition depend on the blazon of ticket you have purchased, as well as how soon or belatedly you cancel your flight ticket.

Lufthansa does not allow you to abolish a non-refundable ticket unless one of the following conditions apply:

  • You lot abolish the ticket within 24 hours of booking and your flight is at least seven days later.
  • Lufthansa cancels your flight and the culling flight does not suit you.
  • Your flight is delayed by more than two hours if triggered by an irregularity one day before departure and by more than 5 hours if triggered by an irregularity on the day of departure.
  • Due to the death of a rider/immediate family unit member, serious illness, jury duty, etc. (subject to documentary show and Lufthansa agreeing to it).

You can cancel your Lufthansa flight booking past phone, online, via the mobile app, or by visiting a ticket part.

To cancel your Lufthansa reservations online:

  1. Click on View and Manage Flying
    (the 'Booking Lawmaking' tab will open past default, only yous tin besides manage your flight via your 'Lufthansa iD' and your 'Miles & More' account)
To cancel via your 'Booking Code' To cancel via you 'Lufthansa iD' To cancel via your 'Miles & More' business relationship
The 'Booking Code' tab will open by defaultEnter the following details:Your concluding nameYour booking codeClick on the 'Submit' button Select the 'Lufthansa iD' tabEnter the following details:Your E-Mail addressPassword Click on the 'Login' push Select the 'Lufthansa iD' tabEnter the following details:Username or Miles & More number Countersign or PINClick on the 'Login' push button
  1. Select the flight you lot wish to cancel or rebook
  2. Cancel your flight by following the prompts

Yes, yous can get a full ticket refund on your Lufthansa flight booking if y'all cancel within 24 hours of booking—and at least seven days earlier your flight'south difference.

Other conditions that entitle yous to a refund are when Lufthansa cancels your flying and the alternative pick does not suit you; your flight is delayed by more than ii hours due to an irregularity 1 day before difference and by more than 5 hours due to an irregularity on the mean solar day of departure; or due to the death of a co-passenger or family member, serious injury, jury duty, etc. (subject to documentary evidence and Lufthansa like-minded to information technology).

That depends on your ticket—and when you purchased it.

  • If you cancel a refundable fare, yous will non exist charged any counterfoil fees.
  • If you cancel a ticket within 24 hours of ownership it and your flying is at least 7 days later, you can cancel information technology free of toll—even if it's a non-refundable ticket.
  • In all other cases, y'all will exist charged a counterfoil fee depending on your fare type, route, membership status, etc.

Yes, you tin. Due to the COVID-19 pandemic, you tin can modify and rebook all flight tickets booked upward to May 31, 2021 free of charge. This includes short-, medium-, and long-haul flights and applies to existing bookings, new bookings, and cancelled flights. Not-refundable tickets are besides included.

After things return to normalcy, you volition be charged a change fee depending on your fare conditions. However, Flex fares (Economy and Business Class) can exist inverse within the prescribed timelines free of accuse.

If a flight in your travel itinerary has been cancelled by Lufthansa, you tin can ask for a refund by phone, by electronic mail, through your travel agent, or with your mobile app. After y'all've submitted the request, the unused portion of your ticket—including taxes and fees—will be refunded.

If your flight has not been cancelled and you lot want to cancel a flight, the refund amount volition depend on your fare conditions. Yous tin can abolish your trip by telephone, through your travel agent, online through 'My Bookings', or via Lufthansa'due south app and ask for a refund.

Lufthansa volition refund your booking in the post-obit conditions:

  • You abolish within 24 hours of booking and your flight's departure is at to the lowest degree seven days away.
  • Lufthansa cancels your flight and you make full out the refund form.
  • You're holding a refundable (Flex) ticket.
  • You can't make your flight because of severe illness or a family member'due south death.

You tin admission the Lufthansa refund form via this link: ​Refund Form ​(https://www.lufthansa.com/us/en/refund).

It typically takes a week (7 business concern days) for credit card refunds to process. Purchases made by check or greenbacks will exist refunded inside twenty days. However, due to a heavy backlog, the refunds might take longer.

According to Lufthansa'south ticket refund policy, any ticket can be cancelled within 24 hours of purchase if the travel date is at least 7 days later. The refund policy also allows refunds in case of flight cancellations, flight delays (>2/5 hours) due to irregularities (before/on the twenty-four hour period of departure), boarding denials, and exceptional circumstances that may prevent yous from communicable a flight, such equally death or illness.

You lot tin't change your proper name retroactively after booking.

One of the downsides of cancelling online is that the remaining flights on the trip volition be cancelled automatically.

Unless stated otherwise, Lufthansa tickets are valid for ane year from the issue date.

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